Privacy Policy
Ledgier ("we," "us," or "our") operates the website ledgier.com and provides bookkeeping services for freelancers and solopreneurs. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. By using our website or services, you consent to the practices described in this policy.
1. Company Information
Company Name: Ledgier
Headquarters: 203 W 10th St, Austin, TX 78701
Phone: (888) 791-4383
Email: support@ledgier.com
2. Information We Collect
We collect information that you provide directly to us when you use our website or engage our services. This includes:
- Contact details: Your name, email address, phone number, and mailing address when you contact us, book a scope call, or purchase an engagement.
- Business records: Bank statements, receipts, invoices, and other financial documents you provide in connection with a bookkeeping engagement.
- Questionnaire responses: Answers you submit through our free self-assessment tool. This tool does not request sensitive financial data, bank credentials, or account numbers.
- Payment information: Credit card or other payment details processed through our secure third-party payment processor. We do not store your full payment card information on our servers.
- Usage data: Information collected automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our bookkeeping services and deliver the engagements you have purchased.
- To communicate with you regarding your engagements, scope calls, and service updates.
- To process payments and send transaction confirmations.
- To respond to your inquiries and provide customer support.
- To send you SMS messages if you have opted in to receive them (see Section 4 below).
- To analyze website usage patterns and improve the functionality and content of our website.
- To comply with legal obligations and protect against fraudulent or unauthorized activity.
4. SMS Communications and Data Sharing
If you opt in to receive SMS messages from Ledgier, we may send you account notification text messages related to your bookkeeping engagements, including engagement status updates, deliverable notifications, payment confirmations, and appointment reminders. Ledgier does not send promotional, marketing, or advertising messages via SMS. You can opt out at any time by replying STOP. For help, reply HELP or contact support@ledgier.com or (888) 791-4383.
Ledgier does not sell, rent, share, or otherwise disclose your phone number or any personal information collected in connection with our SMS program to any third party for that third party's own marketing purposes. Your phone number and opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
We may share your phone number with service providers who assist us in delivering SMS messages, but only to the extent necessary to operate the messaging program and subject to contractual obligations that prohibit those providers from using your information for any other purpose.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us recognize you on return visits and understand how you interact with our website.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
6. Third-Party Disclosure
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering our services. These providers are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which it was disclosed.
We may also disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Financial records provided in connection with a bookkeeping engagement are retained for the duration required to complete the engagement and any applicable retention period required by law.
9. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing of your data, and the right to data portability. To exercise any of these rights, please contact us using the information provided below.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Changes to This Privacy Policy
Ledgier reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. Your continued use of the website or services after any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Phone: (888) 791-4383
Email: support@ledgier.com
